Frequently Asked Questions
What methods of payment does the store accept?
We accept all major credit cards or PayPal.
How can I check my order status?
Once you’ve made your purchase, you can track all stages of your order. Once your order is shipped, you’ll receive an email with the tracking information.
Can I change or cancel my order?
We cannot guarantee an order cancellation or change. However, you may call our Customer Support line at (831) 300-1730 and request a cancellation or change of order. You may also return your order for a full refund.
How does my purchase support the CrossFit® Foundation?
10% of proceeds on CrossFit® Foundation branded items will go directly to the CrossFit® Foundation. That includes our four Klean Kanteen products, as well as the CrossFit® Foundation sticker.
To learn more about the CrossFit® Foundation, visit the website.
I want to order footwear and apparel. Where can I find those products?
You can find footwear, apparel and workout accessories at the CrossFit® Store.
Does the store ship outside the United States?
At this time, no. CrossFit™ Stuff only ships to the United States. Keep checking back, though. Our plan is to ship internationally soon!
How long will it take for my order to arrive?
Depending on which shipping method you chose, it could take anywhere from 4-7 business days. Double check your shipping method in your order confirmation email.
How can I track the shipment of my order?
When your order has shipped, you will be sent an email that will include the tracking number. You can track your order from start to finish.
I didn't receive my full order. Where is the rest of my stuff?
If you ordered a mix of items that included posters, your order will be shipped in multiple packages. Because of the way posters are packaged, they ship separately and may arrive on a different day.
How long do I have to make a return?
You may return unused items within 30 days of purchase.
Do I need the original packaging?
Yes. All items sent back for a return must include the original packaging. Email Customer Support at firstname.lastname@example.org for special exceptions.
What if I want to return the item after using it?
We are unable to accept returns on used merchandise.
Will I be charged for return shipping?
Nope. Returns are on us!
What if there was something wrong with my order or the item I purchased was defective?
For defective or damaged items, please email email@example.com. We’ll take care of you!
How long will it take to receive my refund?
Please allow 4-7 days after the item(s) are received at our returns center for your return to be processed.
Can I exchange my item?
We cannot offer exchanges at this time. If you need a different item, please return the item for a full refund and purchase the correct item.
Email firstname.lastname@example.org for support, questions, returns or concerns. We are available from 8 a.m. to 5 p.m. PT Monday through Friday, excluding federal U.S. holidays.
Call (831) 300-1730 to leave a message for a customer support representative. We’ll get back to you as quickly as possible!