Making a return? No problem!
We’re sorry your order didn’t work out! Let us make things right. Please read through the Returns Policy below.
U.S. Returns Policy
The following applies to domestic orders only. CrossFit™ Stuff does not ship outside the U.S. at this time.
Items must be received back to our fulfillment center or our vendor partners within 30 days of receiving your order. Items must be unused and with the original packaging and tags.
Items not eligible for refund:
- Final sale items
- Free gifts or promotional items
- Damaged or worn condition
- Items received after 30 days
A refund will be processed within 4-7 business days after our returns center receives the product(s).
For small parcel packages: Returns are on us! Receive a full refund back to your original payment method. Just follow the steps below. *At this time, CrossFit™ Stuff cannot exchange items.
Shipping fees are non-refundable, unless the item itself is damaged or defective.
For larger items shipped via freight, customers will be responsible for shipping back to our fulfillment center or vendor partners when applicable. There is also a 20% restocking fee on large items, such as the CrossFit™ StairStep & Incline Mats and the CrossFit™ Edition Assault AirBike®.
How to make a return:
Step 1: Email firstname.lastname@example.org. Make sure you include “Return” in the subject line, as well as your order number in the email.
Step 2: Answer the Returns Questionnaire sent by our customer support representative. After you’ve completed the questionnaire, you’ll receive instructions based on the product you are returning.
Step 3: Print the shipping label.
Step 4: Pack the item(s). Place your return in a securely sealed shipping package.
Step 5: Send it in. Make sure the shipping label you printed is on the package securely, and that there are no other shipping labels or barcodes on it.
Email email@example.com for support, questions, returns or concerns. We are available from 8 a.m. to 5 p.m. PT Monday through Friday, excluding federal U.S. holidays.
Call (831) 300-1730 to leave a message for a customer support representative. We’ll get back to you as quickly as possible!